By Mar T. Supnad
SUBIC BAY – The Bureau of Customs (BOC) – Port of Subic formally opened on September 8 its Customer Care Center (CCC) in support of the bureau’s effort to re-engineer the BOC systems and processes towards a credible and efficient customs service.
Like in other ports, the CCC-Subic will serve as a central hub or One-Stop-Shop for Customs-related transactions such as document receiving and releasing, payment, document tracking, information, among others.
The CCC aims to address the systemic corruption in the Bureau through a faceless transaction. In effect, stakeholders will be restricted from directly transacting with any Customs officials, examiners, appraisers and other personnel of the Bureau to minimize the opportunity for illegal practices. The CCC will be the main focal point of BOC stakeholders for all customs-related inquiries.
A team of trained and professional Customs Service Personnel headed by Vilma V. Radam will be assigned at the Customer Care Center – Subic to ensure smooth delivery of its services.
Meanwhile, District Collector Maritess Martin commended the collaborative efforts of the men and women of the Port who have committed themselves to make CCC possible in BOC-Subic.
In her message, Martin also emphasized the importance of instituting reforms and modernization for a streamlined customs administration in line with international standards.
In observance of the COVID-19 protocols, only a few officials of the Port attended the inauguration in Subic.