By Christian Supnad
LIMAY, Bataan – The Bureau of Customs (BOC) – Port of Limay has formally inaugurated its Customer Care Center (CCC) to fully implement the zero contact policy in support of the Bureau’s directive to lessen face-to-face transactions with stakeholders and in compliance with the Ease of Doing Business policy.
The CCC is a one-stop-shop customer service center that will provide Customs services such as centralized document receiving and releasing, payment, information area for inquiry and other general concerns, pass control, among others.
The BOC did not say, however, if this will lessen corruption in the bureau, tagged as one of the most graft-ridden agencies.
The BOC here has once become controversial due to alleged smuggling activities.
The inauguration commenced with a thanksgiving mass. At the blessing and opening of the CCC were: District Collector Guillermo Pedro A. Francia IV; Atty. Tomas D. Tagra Jr., Port Collector of Subport of Mariveles; Lorecel R. Ibañez, Deputy Collector for Operations; Joseph G. Escasio, Deputy Collector for Administration; and the hardworking men and women of the Port and its support groups MISTG, ESS, CIIS.
The CCC Team is composed of professional and trained Customs Service Officers tasked to efficiently facilitate the delivery of services headed by Kristoffer Jan C. Rosales along with other CCC Officers namely Clarissa Grace A. Apor, Jheen Chaine Ahmmariey DC Villa Agustin, Rochelle C. Gonzales, and Jeanelle Sheen B. Landicho.
In his brief message, District Collector Francia commended the collaborative hard work and wholehearted dedication of personnel for the establishment of local CCC despite the threats brought about by the COVID-19 pandemic.
He also mentioned that the local CCC will ensure a positive experience to stakeholders with the offering of re-engineered and streamlined services towards a modernized and credible customs service.
IATF health protocols were observed during the said activity such as social distancing and the use of personal protective equipment.